Try Gerbo Live

Try Gerbo Live

At Gerbo, we’re committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under SA data protection law.

1. Who we are

Gerbo is an AI-powered call answering service designed to help small businesses capture more leads and reduce missed opportunities. Our service is operated by [Insert Company Name], registered in the SA.

If you have any questions about this policy, you can contact us at:
📧 support@gerbospeaks.com

2. What data we collect

When you visit our website:

• IP address and browser type (for analytics and security)

• Device information

• Pages visited and time spent (via cookies)

When you use our demo or sign up:

• Your name and business details

• Contact details (email and/or phone number)

• Call recordings or summaries generated during demos

When your customers call via Gerbo:

• Caller name (if given)

• Caller phone number

• Call content and intent summary

Note: We only process this data to provide you with the Gerbo service and do not sell it to third parties.

When you visit our website:

•IP address and browser type (for analytics and security)

•Device information

•Pages visited and time spent (via cookies)

When you use our demo or sign up:

•Your name and business details

•Contact details (email and/or phone number)

•Call recordings or summaries generated during demos

When your customers call via Gerbo:

• Caller name (if given)

• Caller phone number

• Call content and intent summary

Note: We only process this data to provide you with the Gerbo service and do not sell it to third parties.

3. How we use your data

We use your data to:

• Operate and deliver the Gerbo service

• Email or text you your call summaries

• Improve our product through anonymised analytics

• Respond to your queries or support requests

• Send occasional updates (if you’ve opted in)

We only retain data for as long as needed to provide the service or comply with legal obligation


We use your data to:

•Operate and deliver the Gerbo service

•Email or text you your call summaries

•Improve our product through anonymised analytics

•Respond to your queries or support requests

•Send occasional updates (if you’ve opted in)

We only retain data for as long as needed to provide the service or comply with legal obligation


4. Legal basis for processing

Under SA GDPR, our lawful bases include:

• Performance of a contract – e.g. providing the Gerbo service to you

• Legitimate interest – e.g. improving our website or preventing fraud

• Consent – e.g. marketing communications (you can opt out anytime


Under SA GDPR, our lawful bases include:

•Performance of a contract – e.g. providing the Gerbo service to you

•Legitimate interest – e.g. improving our website or preventing fraud

•Consent – e.g. marketing communications (you can opt out anytime


5. Sharing your data

We don’t sell your personal data. We may share it with:

• Trusted service providers (e.g. Twilio, OpenAI, ElevenLabs) who help power Gerbo

• Legal authorities, if required to comply with SA law

• Third-party platforms like email or SMS providers to deliver your call summaries

All partners are GDPR-compliant and under strict data protection agreements.


We don’t sell your personal data. We may share it with:

•Trusted service providers (e.g. Twilio, OpenAI, ElevenLabs) who help power Gerbo

•Legal authorities, if required to comply with SA law

•Third-party platforms like email or SMS providers to deliver your call summaries

All partners are GDPR-compliant and under strict data protection agreements.


6. Your rights

You have the right to:

• Access any personal data we hold about you

• Correct inaccuracies in your data

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict how we use your data

• Withdraw consent at any time (for marketing or non-essential processing)

To exercise your rights, email us at support@gerbospeaks.com

You have the right to:

•Access any personal data we hold about you

•Correct inaccuracies in your data

•Request deletion of your data (“right to be forgotten”)

•Object to or restrict how we use your data

•Withdraw consent at any time (for marketing or non-essential processing)

To exercise your rights, email us at support@gerbospeaks.com

7. Cookies

We use essential and optional cookies for functionality and analytics. You can adjust your cookie preferences via your browser settings.

For more detail, see our [Cookie Policy]

8. Data storage & security

All data is stored securely using industry-standard encryption. Voice models and processing are SA-based and fully GDPR-compliant.

We regularly review our security measures to keep your data safe

9. Changes to this policy

We may update this policy to reflect changes to our service or the law. The latest version will always be available on this page.

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Thank you for trusting Gerbo.

Your privacy is as important to us as your calls are to you.