Try Gerbo Live

Try Gerbo Live

Welcome to Gerbo. By using our website, demo, or service, you agree to the terms outlined below. Please read them carefully.

1. Who we are

Gerbo is an AI-powered call answering agent for small businesses, provided by [Insert Company Name], a company registered in the SA.

If you have any questions, reach out to us at:

📧 support@gerbospeaks.com

2. Using Gerbo

By accessing or using Gerbo, you agree to:

• Use our service only for lawful business purposes

• Provide accurate contact details when requested

• Not misuse, copy, or attempt to reverse-engineer any part of the service

We reserve the right to suspend or terminate access if these terms are violated.

When you visit our website:

•IP address and browser type (for analytics and security)

•Device information

•Pages visited and time spent (via cookies)

When you use our demo or sign up:

•Your name and business details

•Contact details (email and/or phone number)

•Call recordings or summaries generated during demos

When your customers call via Gerbo:

• Caller name (if given)

• Caller phone number

• Call content and intent summary

Note: We only process this data to provide you with the Gerbo service and do not sell it to third parties.

3. What Gerbo does (and doesn’t do)

Gerbo answers calls on your behalf using a natural-sounding AI voice.

Currently, Gerbo:

• Captures the caller’s name, intent, and contact details

• Sends you a summary via email and/or SMS

• Operates using a SA-based voice model that’s GDPR-compliant

Gerbo does not yet:

• Handle bookings, payments, or orders

• Integrate with your calendar or CRM

• Transfer calls to a human (though this may come in future updates)

We’ll always be transparent about what the service can and can’t do.

We use your data to:

•Operate and deliver the Gerbo service

•Email or text you your call summaries

•Improve our product through anonymised analytics

•Respond to your queries or support requests

•Send occasional updates (if you’ve opted in)

We only retain data for as long as needed to provide the service or comply with legal obligation


4. Pricing & Payment

If you’re using a paid plan:

• Prices are listed clearly on our website

• Subscriptions are billed in advance, monthly or annually

• You can cancel any time, and access will continue until the end of your billing period

No refunds are offered for partial billing periods unless required by law.

Under SA GDPR, our lawful bases include:

•Performance of a contract – e.g. providing the Gerbo service to you

•Legitimate interest – e.g. improving our website or preventing fraud

•Consent – e.g. marketing communications (you can opt out anytime


5. Your responsibilities

You are responsible for:

• Ensuring your business use of Gerbo complies with applicable laws

• Making your callers aware they are speaking to an AI assistant (especially if required in your industry)

• Keeping your login and contact details secure

We don’t sell your personal data. We may share it with:

•Trusted service providers (e.g. Twilio, OpenAI, ElevenLabs) who help power Gerbo

•Legal authorities, if required to comply with SA law

•Third-party platforms like email or SMS providers to deliver your call summaries

All partners are GDPR-compliant and under strict data protection agreements.


6. Data & Privacy

We respect your data. Please read our full [Privacy Policy] for details on:

• What data we collect

• How we use and store it

• Your rights under SA GDPR

By using Gerbo, you consent to our handling of data as described in that policy.

You have the right to:

•Access any personal data we hold about you

•Correct inaccuracies in your data

•Request deletion of your data (“right to be forgotten”)

•Object to or restrict how we use your data

•Withdraw consent at any time (for marketing or non-essential processing)

To exercise your rights, email us at support@gerbospeaks.com

7. Service availability

We aim to keep Gerbo running 24/7, but we cannot guarantee uninterrupted access. From time to time, the service may be unavailable due to:

• Maintenance or upgrades

• Network or technical issues beyond our control

• Issues with third-party providers like Twilio or OpenAI

We’ll do our best to inform users of planned outages where possible.

8. Intellectual property

All content, branding, software, and voice models used in Gerbo are owned by us or our licensed partners.

You may not copy, resell, or create derivative works based on our product.

9. Limitation of liability

To the extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages arising from the use of Gerbo

• Our total liability is limited to the amount you’ve paid us in the last 3 months

You use Gerbo at your own discretion and risk.

10. Changes to these terms

We may update these Terms from time to time. Any changes will be posted on this page with the new effective date.

Continued use of the service after changes means you accept the updated terms.

11. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of SA courts.

⸻

Thank you for choosing Gerbo.

We’re here to help your business sound more professional, even when you’re unavailable.